Exorbitant Termination Fees Keep Subscribers Trapped

photo credit: Government Accountability Office Study

According to a study by the U.S. Government Accountability Office, 42% of mobile users won’t switch carriers due to the outrageous early termination fees (ETF). According to the report, even when mobile users are somewhat or very dissatisfied with their cell phone provider, the cost of early termination keeps them locked into the contract. Read the rest of this entry »